7‑Day Refund & Return Policy

Effective date: 27 Dec 2025 • This page is a quick summary. Read the full policy here: Return & Refund Policy.

Clear declaration: Customers may request a return/refund within 7 days of delivery (or pickup). Approval depends on the eligibility rules below and successful quality checks. [web:734][web:742]

Return window

You can request a return within 7 days from the date your order is delivered. Requests after 7 days may not be accepted. [web:734]

Eligibility (what can be returned)

Item must be unused, unwashed, and in the same condition as delivered. [web:734][web:742]
Return must include original packaging, tags/labels (if any), and all accessories/freebies included in the order. [web:742]
Proof of purchase (order ID / invoice) is required. [web:742]

Non‑returnable items (examples)

Items marked “Final Sale / Non‑returnable”. [web:742]
Hygiene or personal-use items (once opened), if applicable to your catalog. [web:742]
Products damaged due to misuse, improper handling, or normal wear & tear. [web:742]

Reasons accepted for return/refund

Wrong item delivered.
Item arrived damaged or defective.
Missing items/parts (must be reported with photos/video as soon as possible).

How to request a return

Open the full policy page: Return & Refund Policy. [web:734]
Contact support with your Order ID, product name, and reason.
Share photos/video if the item is damaged/defective or missing parts.
After approval, we will provide return instructions and pickup/courier details (if available).

Refund method & timeline

After the returned item passes inspection, approved refunds are issued to the original payment method (or other method we confirm with you). [web:734][web:742]
Refund processing time depends on the payment provider/bank; keep some working days for the amount to reflect. [web:742]

Shipping & fees

If the return is due to our error (wrong/damaged/defective), we typically arrange return pickup or cover return shipping (as applicable).
If the return is due to a change of mind, return shipping may be paid by the customer (if allowed for that product).
If any restocking/packaging deductions apply, they will be communicated before approval. [web:742]

Read Full Return & Refund Policy Contact Support

Note: Adjust non-returnable items and shipping rules based on your product categories and actual operations. [web:742]

Refund / Return • Evidence Guide

How to raise a refund or return request (7‑Day Policy)

To protect both customers and sellers, we may ask for clear photo and/or an unboxing video as proof. Please follow the steps below for a faster resolution. [web:734][web:781]

Important: Please record the unboxing video from the sealed parcel to the final product check. The video should be one continuous, unedited video and file format should be MP4. [web:781]

📷

Take clear photos (Disputed product)

If the product is damaged, missing items, wrong item, or not satisfactory—take clear photos.

Photo of outer box/parcel (all sides).
Photo of invoice/label (order ID visible).
Photo of damage/issue close-up.

Tip: Good photos help us verify faster and reduce delays. [web:734]

📝

Describe the issue clearly

Write a short explanation so our team understands what happened.

Order ID + product name.
Reason: damaged / wrong item / missing parts / quality issue.
When you noticed the issue (on delivery / during unboxing).

Our experts review your request and guide you through the next steps. [web:736]

🎥

Record an unboxing video (MP4)

Please record while opening the parcel—continuous and uncut.

Start video from sealed parcel.
Show label/order ID and opening process.
Show product condition and any defect clearly.
Format: MP4, single continuous video. [web:781]

This helps confirm product condition at delivery time and avoids confusion. [web:781]

Read Full Return & Refund Policy Contact Support

Note: We perform quality checks before dispatch. If an issue is confirmed after review, we process return/replacement/refund as per policy terms and eligibility. [web:736]