Information we collect

We may collect the following categories of information when users register, buy products, or contact support:

• Contact details: name, phone number, email address, address.
• Account/member data: member ID, login details (hashed passwords), referral/upline information (if applicable).
• Order/payment data: product orders, transaction references (we may not store full card details if payment is handled by a gateway).
• Support data: messages, screenshots, and information you share with our help desk.
• Device/usage data: IP address, browser type, pages visited, and basic analytics (where enabled).

How we use your information

We use data only for legitimate business purposes such as:

• Account & membership: create and manage your account and membership services.
• Orders: confirm orders, deliver products, manage returns/refunds (if offered).
• Support: respond to questions and resolve issues.
• Security: detect fraud, prevent abuse, and protect our platform.
• Improvements: improve website performance and user experience.

Sharing of information

We may share information only when needed to operate services, including:

• Service providers: hosting, email/SMS, analytics, customer support tools.
• Payment processors: to complete transactions securely.
• Legal requirements: if required by law, regulation, or lawful request.

We do not sell your personal information.

Security & data retention

• Security: We use reasonable safeguards (access control, least privilege, monitoring, backups) to reduce unauthorized access risks.
• Retention: We keep personal data only as long as necessary for the purposes described, unless a longer period is required by law.
• Breach response: If a data incident occurs, we take appropriate steps to investigate, mitigate, and notify when required.

Cookies & tracking

We may use cookies and similar technologies for login sessions, security, and basic analytics. You can control cookies through your browser settings.

Children’s privacy

Our services are intended for adults. If you believe a child has provided personal information, please contact us so we can review and take action.