Return / Refund Support (7‑Day Policy)
If you received a damaged, wrong, missing, or not‑satisfactory product, follow the steps below and send the required proof. Our experts will examine your photos and video carefully, then confirm eligibility and proceed as per policy. [web:794][web:797]
Claim process (step‑by‑step)
Take photos (10 screenshots)
Send at least 10 clear photos to show the issue properly.
- Outer parcel (all sides)
- Shipping label / invoice
- Product close‑ups (damage / defect / missing parts)
Write the reason clearly
Explain why you are not satisfied.
- Order ID + product name
- Issue type: wrong/damaged/missing/quality
- When you noticed the issue
Upload unboxing video (MP4 only)
Record a continuous, unedited unboxing video from sealed parcel to product check. [web:794]
- Format: MP4
- No pause, no cut, no montage
- Show label + opening + product issue clearly
Expert review & resolution
Our expert team reviews the evidence and confirms approval/next steps. [web:736]
- If eligible → refund/return/replacement
- If not eligible → we share reason & guidance
Refund timeline: After approval, refunds are usually processed within up to 7 working days, but the final credit time may vary by payment method and banking systems (India and international). [web:804]